Available for new opportunities

Hazel Ferrer

AI Automation & Systems Specialist — building intelligent workflows that eliminate repetitive work and scale business operations.

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Transform your ideas into reality with our comprehensive suite of development tools and resources — built to accelerate every stage of your workflow.

AI-powered workflow automation
Multi-platform system integration
Scalable operations architecture
Hazel Ferrer
Hazel Ferrer
AI Automation & Operations Specialist
About Me

Turning manual processes into intelligent systems

Based in Manila, Philippines, I specialize in AI automation, workflow engineering, and operations management. With over 15 years in operations and a deep focus on AI-driven systems, I design solutions that connect tools, eliminate bottlenecks, and unlock growth.

From building multi-step n8n workflows that orchestrate entire business pipelines, to deploying GoHighLevel automations that handle client journeys end-to-end — I bring both strategic thinking and hands-on technical execution.

Manila, Philippines Open to Remote Full-time / Contract

Tools I Work With

The platforms I connect & automate — hover an icon to see what it is.

Technical Skills

Tools & Technologies

Automation Platforms

n8nZapierMake (Integromat)ActiveCampaignPabbly Connect

AI Tools & Agents

OpenAI GPT-4ClaudeGeminiAI Agent WorkflowsPrompt EngineeringRAG Systems

CRM & Operations

GoHighLevelHubSpotSalesforceNotionAirtableTrello

Marketing Operations

Meta Ads APIGoogle AnalyticsEmail MarketingLead GenerationCampaign Automation

Technical

REST APIsWebhooksGoogle WorkspaceShopify APISlack APIJSON/JavaScript

Cloud & Architecture

Cloud ArchitectureSystem DesignProcess OptimizationSOP Development
Featured Work

AI Automation Projects

Real-world systems built to automate, scale, and optimize business operations.

AI + Operations Featured

AI Fitness & Wellness Studio Operations System

End-to-end intelligent operations system for a fitness & wellness studio. Automates client onboarding, appointment scheduling, payment processing, follow-up sequences, and reporting — replacing manual staff hours with AI-driven workflows that run 24/7.

n8n GoHighLevel Google Workspace AI Models REST APIs Webhooks
Automation Scope
Full Operations
Integration Depth
Multi-Platform
Availability
24/7 AI-Driven
E-Commerce + AI

AI E-Commerce Operations System

Comprehensive AI-powered operations engine for e-commerce. Integrates Shopify, Meta Ads, Slack, and Gmail into one coordinated system — handling order management, inventory alerts, ad performance reporting, customer communication, and team notifications automatically.

n8n Shopify API Meta Ads API Slack API Gmail API LLM Workflows
API Integrations
5+ Platforms
Workflow Type
Event-Driven
AI Layer
LLM Orchestration
Career Journey

Work Experience

15+ years of operations leadership, systems thinking, and AI-driven process innovation.

2016
Present
8+ years
Active
1
GH
Operations Manager
Global Horizon Imports · Manila
  • Led end-to-end operations spanning procurement, logistics, supply chain, and financial reporting for a growing import/export business.
  • Established company-wide SOPs and training systems that standardized quality and scaled team onboarding rapidly.
  • Managed international vendor relationships, contract negotiations, and multi-channel client communications.
  • Designed and implemented operational workflows using n8n & GoHighLevel that streamlined business processes, reduced manual workload by over 60%, and significantly improved team efficiency and turnaround times.
n8nGoHighLevelGoogle WorkspaceAI Automation
NC
Operations Manager
Nexoid Corporation · Manila
  • Oversaw daily corporate operations including budgeting, resource allocation, and cross-departmental coordination.
  • Designed workflow standardization programs that measurably improved team productivity and inter-department communication.
  • Partnered with senior leadership to align operational strategy with growth targets using data-driven recommendations.
Operations StrategyWorkflow DesignTeam Leadership
2
2014
2015
1 year
2011
2014
3 years
3
SG
Client Services Manager
The Sonace Group Pty Ltd · Remote
  • Managed B2B client accounts as primary liaison, ensuring service delivery excellence for an Australian firm.
  • Designed onboarding protocols and communication frameworks that improved client satisfaction and long-term retention.
  • Led and mentored client service reps with performance reviews, coaching, and escalation handling.
  • Implemented CRM workflows to track account health and proactive follow-ups, significantly reducing churn.
CRM SystemsClient RelationsAccount Management
24
Customer Service Specialist
24/7 Customer Philippines · Manila
  • Delivered high-quality inbound customer support across voice and digital channels in a fast-paced BPO environment.
  • Consistently exceeded KPIs for first-call resolution, CSAT scores, and average handling time across all quarterly reviews.
  • Onboarded and mentored new hires on product knowledge, call handling, and QA standards — accelerating team ramp-up.
Customer SupportBPO OperationsCSAT Optimization
4
2009
2011
2 years
Credentials

Certifications

Industry-recognized certifications in automation, AI, and cloud architecture.

HighLevel Automation Architect

GoHighLevel Certified

Zapier Certified Expert

Zapier Certification

Make Advanced Scenario Builder

Make (Integromat) Certified

n8n Workflow Automation

n8n Certified

AI Prompt Engineering Specialist

AI Certification

Cloud Architectural (CAMP)

Apper — Cloud Architecture

Education

Academic Background

Bachelor of Science in Business Management

Philippine School of Business Administration Manila
Class of 2005

Foundation in business operations, management principles, and organizational strategy — directly informing my systems-thinking approach to automation and operations today.

Contact

Let's Work Together

Have a project in mind or want to discuss automation opportunities? I'd love to hear from you.

Email
hcruzferrer1@gmail.com
Phone
(+63) 917 278 1819
LinkedIn
linkedin.com/in/ma-pomce-hazel-ferrer
Location
Manila, Philippines
Send Me a Message